Introduction
At Ancient Universal Metaphysics University (AUM University), we strive to ensure that your products are delivered to you in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, delivery timelines, and return guidelines.
Shipping Timeline
- Processing Time
- All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- Shipping Time
- Delivery time for orders is typically within 14 business days from the date of shipment.
- Delivery times may vary depending on your location and the shipping method selected at checkout.
- Shipping Confirmation and Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).
- You can track your order using the provided tracking number through the shipping carrier’s website.
Shipping Rates and Estimates
- Domestic Shipping
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer various shipping options to accommodate your needs.
- International Shipping
- We currently do not offer international shipping. All orders must be shipped to addresses within India.
Shipping Address
- Address Accuracy
- Please ensure that your shipping address is correct and complete. AUM University is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.
Return Guidelines
- Return Timeframe
- If you need to return a product, you must contact us within 3 days of receiving your order.
- Returns will only be accepted if the product is unused, in its original condition, and in the original packaging.
- Return Process
- To initiate a return, please contact our support team at [email protected] with your order details and the reason for your return.
- Our team will provide you with a return authorization number and instructions on how to send your item back to us.
- Return Shipping
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
- Refunds for Returns
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Damages and Issues
- Damaged or Defective Items
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- We will evaluate the issue and make it right by offering a replacement or refund.
Contact Us
If you have any questions about our Shipping Policy or need assistance with an order, please contact us:
- By email: [email protected]
- By phone: 9326867125
- By mail: Shop #73, Building #17, H Avenue, Rustomjee Global City, Opposite Siddhivinayak Mandir, Virar West, Mumbai, 401303
Thank you for shopping with Ancient Universal Metaphysics University. We are committed to ensuring a positive and satisfactory shopping experience for all our customers